Refund Policy

To qualify for a refund from grouprelvox, your request must meet specific criteria:

• Request submitted within 14 days of initial purchase
• Service usage must be less than 30% of total package
• No violation of our terms of service
• Original payment method still active and accessible
• Account in good standing with no outstanding disputes

Digital products and completed consultations may have different eligibility requirements based on consumption level.

Our refund processing follows these guaranteed timeframes:

• 1-2 business days: Initial review and approval
• 3-5 business days: Credit card refunds
• 5-7 business days: Bank transfer refunds
• 7-10 business days: PayPal and digital wallet refunds

All processing times exclude weekends and Australian public holidays. You'll receive email confirmation at each stage.

Different situations qualify for various refund amounts:

• Full refund: Unused services within 14 days
• Partial refund: Partially used services (prorated)
• Service credit: Technical issues beyond 14 days
• No refund: Fully consumed digital products

Each case is reviewed individually to ensure fair treatment according to usage and circumstances.

Refunds are processed back to your original payment method:

• Credit cards: Fastest processing, 3-5 business days
• Bank transfers: Direct deposit to original account
• Digital wallets: PayPal, Apple Pay, Google Pay supported
• Alternative methods: Available if original method unavailable

We cannot process refunds to different accounts or payment methods than originally used for security reasons.

To process your refund request, please provide:

• Original purchase confirmation number
• Account email address used for purchase
• Detailed reason for refund request
• Screenshots of any technical issues (if applicable)
• Usage summary or service consumption details

Complete documentation helps us process your request faster and more accurately.

We consider exceptions for unique situations:

• Medical emergencies: Extended refund periods available
• Technical failures: Full refunds regardless of usage
• Duplicate purchases: Immediate full refund processing
• Unauthorized charges: Priority investigation and resolution

Each special circumstance is reviewed by our senior customer service team with additional flexibility.