Privacy Policy
Your privacy matters to us. This comprehensive policy explains how grouprelvox collects, uses, and protects your personal information.
Effective Date: January 1, 2025 | Last
Updated: March 15, 2025
1. Information We Collect
grouprelvox collects various types of information to provide you with
exceptional financial services and investment guidance. We're committed to
transparency about what we collect and why.
Personal Information
When you create an account or use our services, we collect personal details
including your name, email address, phone number, and postal address. We
also gather financial information necessary for investment planning, such
as income levels, investment goals, and risk tolerance preferences.
Technical Information
Our systems automatically collect technical data including your IP address,
browser type, device information, and usage patterns. This helps us improve
our platform's performance and security while providing personalized
investment recommendations.
Transaction Data
We maintain records of all financial transactions, investment decisions,
and account activities. This includes portfolio performance data, trade
history, and communication logs to ensure accurate service delivery and
regulatory compliance.
2. How We Use Your Information
Your information enables us to deliver personalized financial services and
maintain the highest standards of security and compliance.
- Provide customized investment strategies based on your financial goals and risk profile
- Process transactions and maintain accurate account records
- Communicate important updates about your investments and market conditions
- Ensure platform security and prevent unauthorized access
- Comply with Australian financial regulations and reporting requirements
- Improve our services through data analysis and user feedback
- Provide customer support and resolve account issues
Important Note: We never use your personal information for
marketing purposes without your explicit consent. You can opt out of
promotional communications at any time while continuing to receive
essential account-related updates.
3. Information Sharing and Disclosure
grouprelvox maintains strict controls over information sharing. We only share
your data when necessary for service delivery or legal compliance.
Service Providers
We work with trusted third-party service providers who assist with payment
processing, data storage, and technical infrastructure. These partners are
bound by strict confidentiality agreements and can only use your
information for specified purposes.
Regulatory Requirements
As a financial services provider in Australia, we may share information
with regulatory bodies including ASIC, AUSTRAC, and the Australian Tax
Office when required by law. We also comply with court orders and legal
investigations.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information
may be transferred to the new entity. We'll notify you of such changes and
ensure your data remains protected under similar privacy standards.
4. Data Security and Protection
Protecting your financial information is our top priority. We implement
comprehensive security measures across all aspects of our operations.
| Security Measure | Description | Application |
|---|---|---|
| Encryption | 256-bit SSL encryption for all data transmission | All communications and data storage |
| Multi-Factor Authentication | Two-step verification for account access | Login and sensitive transactions |
| Regular Security Audits | Third-party security assessments | Quarterly system reviews |
| Access Controls | Role-based permissions for staff | Internal data handling |
Our data centers are located in Australia and comply with Australian
Government security standards. We maintain backup systems and disaster
recovery procedures to ensure your information remains accessible and
secure.
5. Your Rights and Choices
Under Australian privacy law, you have specific rights regarding your
personal information. We make it easy to exercise these rights.
Access and Correction
You can request access to your personal information at any time. We'll
provide a comprehensive report within 30 days. If you find any
inaccuracies, we'll correct them promptly and notify any third parties who
received the incorrect information.
Data Portability
You can request a copy of your data in a structured, machine-readable
format. This allows you to transfer your information to another service
provider if desired.
Deletion Rights
You can request deletion of your personal information, subject to our legal
obligations to retain certain financial records. We'll explain any
limitations and provide alternative options when full deletion isn't
possible.
How to Exercise Your Rights: Contact our Privacy Officer
at privacy@grouprelvox.com or call +61741518805. We'll verify your identity and
process your request within the required timeframes.
6. Data Retention and Deletion
We retain your information only as long as necessary for service delivery
and legal compliance. Our retention policies balance your privacy rights
with regulatory requirements.
- Account Information: Retained for 7 years after account closure as required by Australian financial regulations
- Transaction Records: Maintained for 10 years in compliance with taxation and anti-money laundering laws
- Communication Logs: Kept for 5 years to support customer service and dispute resolution
- Marketing Data: Deleted immediately upon opt-out request
- Technical Logs: Automatically deleted after 2 years unless required for ongoing security investigations
We regularly review our data holdings and securely delete information
that's no longer needed. Our deletion procedures ensure data cannot be
recovered and all backup copies are removed.
7. International Data Transfers
While we primarily store data within Australia, some service providers may
be located overseas. We ensure these transfers meet Australian privacy
standards.
When transferring data internationally, we use standard contractual clauses
and conduct due diligence on the recipient country's privacy laws. We
maintain a register of all international transfers and can provide details
upon request.
Our primary international service providers are located in the United
States and European Union, both of which have adequate privacy protection
frameworks. We never transfer data to countries with inadequate privacy
protections.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and
improve our services. You have control over these technologies.
Essential Cookies
These cookies are necessary for basic website functionality, including
security features and account access. They cannot be disabled without
affecting service delivery.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our
website. This helps us improve user experience and identify technical
issues. These cookies don't identify you personally.
Managing Cookies
You can control cookies through your browser settings. However, disabling
certain cookies may limit website functionality. We provide a cookie
preference center where you can manage your settings.
9. Changes to This Privacy Policy
We regularly review and update this privacy policy to reflect changes in
our practices, technology, and legal requirements. Significant changes will
be communicated to you directly.
When we make material changes, we'll notify you via email and display a
prominent notice on our website. For minor updates, we'll update the "Last
Modified" date at the top of this policy.
We encourage you to review this policy periodically to stay informed about
how we protect your information. If you disagree with any changes, you can
contact us to discuss your concerns or close your account.
Contact Our Privacy Team
Privacy Officer: grouprelvox Privacy Team
Email: privacy@grouprelvox.com
Phone: +61741518805
Address: 133 Boundary St, South Townsville QLD 4810,
Australia
Response Time: We respond to privacy inquiries within 5
business days